Refund policy

We genuinely hope every Evoha package arrives ready to make brush time a little happier. If something isn't right, don't worry-we're here to help.

Returns

For hygiene and safety reasons, opened or used oral-care products cannot be returned unless they are damaged, defective or incorrectly delivered.

Damaged or Incorrect Orders

Please email hello@evohacare.com within 48 hours of delivery with your order number and clear photographs of the product and packaging. We'll review your request as quickly as possible.

Refunds

On approval of your request, refunds will be issued to your original payment method within 7–10 business days. Your bank or payment provider may take additional time to reflect the amount.

Order Cancellations

Orders cancelled before dispatch will receive a full refund. Once an order has been dispatched, it generally cannot be cancelled.

Our Promise

We'll always try to make things right with fairness, kindness and common sense-because that's how we'd want to be treated too.